Refund & Returns Policy

Overview

We value customer satisfaction and stand behind the quality of our handcrafted products.
Our refund and return policy is valid for 30 days from the date of delivery. If 30 days have passed since your order was delivered, unfortunately we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

Please note that returned items must not show signs of use, damage, or alteration unless the issue was caused by our error.

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

  • Custom or made-to-order items

  • Gift cards

  • Downloadable or digital products

  • Items marked as Final Sale

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Clear photos of the item

  • Photos of the packaging

  • Your order number

We will review the case and, if approved, offer a replacement or refund at no additional cost to you.

Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time depends on your payment provider and may take 5–10 business days

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account again

  2. Contact your payment provider, as processing times may vary

  3. If the issue persists, please contact us at:
    📧 info@zarindastan.com

Sale Items

Only items purchased at regular price are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at:
📧 info@zarindastan.com

Exchanges are subject to product availability.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error

  • Shipping costs are non-refundable

  • We strongly recommend using a trackable shipping service for returns

  • We are not responsible for items lost during return shipment

Important Notes

  • Returned items without prior approval may not be accepted

  • We reserve the right to refuse refunds for items that do not meet our return conditions

  • All refunds and returns are handled in accordance with our internal quality review process

Need Help?

For any questions related to refunds or returns, please contact us at:
📧 info@zarindastan.com

We’re here to help and ensure a smooth shopping experience